這是一個示例頁面。

Overview

我們的退款和退貨政策持續 30 天。如果您購買後 30 天過去了，我們將無法為您提供全額退款或換貨。

要獲得退貨資格，您的物品必須未使用過且狀況與您收到時相同。它還必須在原始包裝中。

有幾種商品免於退貨。食品、鮮花、報紙或雜誌等易腐爛的物品不能退貨。我們也不接受私密或衛生用品、危險品或易燃液體或氣體的商品。

其他不可退貨的物品：

  • 禮品卡
  • 可下載的軟件產品
  • 一些健康和個人護理用品

為完成您的退貨，我們需要收據或購買證明。

請不要將您購買的產品退回給製造商。

在某些情況下只能部分退款：

  • 有明顯使用痕蹟的書
  • 已打開的 CD、DVD、VHS 磁帶、軟件、視頻遊戲、盒式磁帶或黑膠唱片。
  • 任何不在其原始狀態的物品，由於非我們的錯誤原因而損壞或缺少零件。
  • 任何在交貨後 30 天以上退回的物品

Refunds

收到並檢查您的退貨後，我們將向您發送一封電子郵件，通知您我們已收到您退回的物品。我們還將通知您退款的批准或拒絕。

如果您獲得批准，則將處理您的退款，並在一定天數內自動將信用額度應用到您的信用卡或原始付款方式。

延遲或丟失退款

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.